01Information we collect
When you send an inquiry, we may collect your full name, business email, phone or WhatsApp number, company, country or region, product requirements, quantity, dimensions, intended use, target date, message and reference images or design files you choose to upload. Only when you submit an inquiry, we also record the current page, first landing page, referring page and campaign identifiers included in the link (UTM values and, when present, Google or Microsoft click IDs). We also process limited technical, security and delivery logs needed to operate and protect the website.
02How we use information
We use personal information to answer inquiries, evaluate specifications, prepare quotations, support sampling and production discussions, maintain business records, prevent abuse and improve the reliability of our website and customer service. Limited inquiry-source data helps us understand which page or campaign led to a submitted inquiry and preserve its context; we do not use it for cross-site tracking.
03Legal bases
Depending on your location, processing is based on steps requested before a contract, performance of a contract, our legitimate interests in operating a B2B business, compliance with legal obligations, or your consent where consent is required for optional technology.
04Who receives information
Information may be shared with authorised YCZD personnel, Vercel for website hosting, Tawk.to when you open live chat, approved inquiry or email-delivery providers such as FormSubmit or Resend, and professional advisers or authorities when legally required. We do not sell or rent personal information.
05International transfers
Our operations and service providers may process information outside your country, including in China and the United States. Where required, we use reasonable contractual, organisational and technical safeguards for international transfers.
06How long we keep information
Inquiry records are normally retained for up to 24 months after the last meaningful contact, unless an order, legal duty or dispute requires a longer period. Security logs are retained for shorter operational periods. Information is deleted or anonymised when it is no longer needed.
07Your privacy rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection or portability, and may withdraw consent at any time. You may also complain to your local data-protection authority. Contact us using the email below to exercise a right.
08Security
We apply reasonable access, transport-security and service-provider controls designed to protect inquiry data. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
09Children
This is a business-to-business website and is not directed to children under 16. If you believe a child has provided personal information, contact us so we can review and remove it.
10Changes to this policy
We may update this policy when our services, providers or legal obligations change. The effective date shown above identifies the current version. Material changes will be presented clearly on the website.
Contact the data controller
Shenzhen Clouds Textile Company Ltd. is responsible for personal information submitted through this website. Send privacy questions or rights requests to the contact below.
Shenzhen Clouds Textile Company Ltd.No. 59 Caizi North Road, Shangmugu Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong, Chinayuncaiyy4658@gmail.com